Question 1

What services does Velorb provide?

Accepted Answer

Velorb offers comprehensive IT services including Cloud & Infrastructure Management, Enterprise Solutions (ERP/CRM), Industry-Specific Solutions (Healthcare, Finance, Retail, Manufacturing), and BPO & Data Services. We specialize in digital transformation, cloud migration, custom software development, and managed IT services.

Question 2

Where is Velorb located?

Accepted Answer

Our headquarters is located at F-38, Logix Infotech Park, First Floor, Near V3S Mall, Sector 59, Noida, Delhi NCR - 201301, India. We also have an office in Ahmedabad, Gujarat. While we're based in India, we serve clients globally.

Question 3

Do you work with international clients?

Accepted Answer

Yes, absolutely! We work with clients across India and globally. We have experience working with different time zones and can provide support in multiple currencies (INR and USD). Our team is equipped to handle international projects with the same quality and commitment as local engagements.

Question 4

What industries do you specialize in?

Accepted Answer

We have expertise across 15+ industries including Healthcare, Finance & Banking, Retail & E-commerce, Manufacturing, Education, Logistics, Real Estate, and more. We provide both industry-specific solutions and cross-industry technology services.

Question 5

How much do your services cost?

Accepted Answer

Our pricing varies based on the scope and complexity of the project. We offer both subscription-based plans (starting from ₹50,000/month) and one-time project packages. For detailed pricing, please visit our Pricing page or contact us for a custom quote based on your specific requirements.

Question 6

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods including Bank Transfers (NEFT/RTGS), UPI, International Wire Transfers, and online payment gateways. For international clients, we can invoice in USD. All payments include GST as per Indian tax regulations.

Question 7

Do you offer payment plans for large projects?

Accepted Answer

Yes, for enterprise projects, we offer flexible payment terms including milestone-based payments, quarterly billing, and customized payment schedules. We can structure the payment plan to align with your project deliverables and budget requirements.

Question 8

Is there a refund policy?

Accepted Answer

Our refund policy varies based on the service type. For subscription services, you can cancel with 30 days notice. For one-time projects, refunds are provided if we fail to meet agreed-upon deliverables within the contract terms. Please refer to our Terms & Conditions for detailed information.

Question 9

How long does a typical project take?

Accepted Answer

Project timelines vary based on scope and complexity. A simple website or application might take 4-8 weeks, while enterprise solutions can take 3-6 months. Cloud migration projects typically take 2-4 months. We provide detailed timelines during the project scoping phase.

Question 10

What is your implementation process?

Accepted Answer

Our implementation follows a structured approach: 1) Discovery & Requirements Gathering, 2) Solution Design & Architecture, 3) Development & Configuration, 4) Testing & Quality Assurance, 5) Deployment & Training, 6) Post-Launch Support. We use Agile methodology with regular check-ins and demos.

Question 11

Can you work with our existing systems?

Accepted Answer

We specialize in integrating with existing systems. Whether you're using legacy systems, modern cloud platforms, or a hybrid environment, our team has experience connecting different technologies and ensuring seamless data flow between systems.

Question 12

Do you provide training for our team?

Accepted Answer

Yes, we provide comprehensive training as part of our implementation process. This includes user documentation, video tutorials, live training sessions, and ongoing support. We ensure your team is fully equipped to use and maintain the solutions we deliver.

Question 13

What kind of support do you offer after project completion?

Accepted Answer

We offer multiple support tiers including 24/7 emergency support, business hours support, and email/ticket-based support. Our support includes bug fixes, performance monitoring, security updates, and technical assistance. Support is included in our subscription plans and available as add-on for project-based work.

Question 14

How do you handle emergency issues?

Accepted Answer

For critical issues, we provide 24/7 emergency support with guaranteed response times based on your SLA tier. P1 (Critical) issues receive response within 1 hour, P2 (High) within 4 hours, and P3 (Medium) within 8 hours. We have escalation procedures and dedicated on-call engineers.

Question 15

Can you take over maintenance of existing systems?

Accepted Answer

Yes, we offer managed services for existing applications and infrastructure even if they weren't built by us. We'll conduct an initial assessment, document the current state, and provide ongoing maintenance, monitoring, and improvement recommendations.

Question 16

What is included in maintenance services?

Accepted Answer

Our maintenance services include system monitoring, security patches, performance optimization, bug fixes, backup management, uptime monitoring, and regular health checks. We also provide monthly reports and recommendations for improvements.

Question 17

How do you ensure data security?

Accepted Answer

We implement industry-standard security practices including encryption at rest and in transit, multi-factor authentication, regular security audits, vulnerability assessments, and compliance with ISO 27001 standards. All our cloud solutions follow AWS/Azure security best practices.

Question 18

Are you compliant with data protection regulations?

Accepted Answer

Yes, we ensure compliance with relevant regulations including India's IT Act 2000, GDPR for European clients, HIPAA for healthcare projects, and PCI DSS for payment processing. We can help you achieve and maintain compliance for your specific industry requirements.

Question 19

Where is our data stored?

Accepted Answer

Data is stored in secure, tier-3 or tier-4 data centers. For Indian clients, we typically use data centers in Mumbai or Bangalore. For international clients, we can host in their preferred regions (AWS, Azure, or GCP). We ensure data residency requirements are met based on your compliance needs.

Question 20

Do you sign NDAs and data protection agreements?

Accepted Answer

Yes, we routinely sign Non-Disclosure Agreements (NDAs) and Data Protection Agreements (DPAs) with our clients. We understand the sensitivity of business data and have standard templates that can be customized to your requirements.

Question 21

How do I get started with Velorb?

Accepted Answer

Getting started is simple: 1) Contact us through our website, email, or phone, 2) Schedule a free consultation to discuss your requirements, 3) Receive a detailed proposal with scope, timeline, and pricing, 4) Sign the agreement and we begin the project kickoff. The entire process typically takes 1-2 weeks.

Question 22

Do you offer free consultations?

Accepted Answer

Yes, we offer a complimentary initial consultation (30-60 minutes) to understand your business needs, discuss potential solutions, and provide high-level recommendations. This is completely free with no obligation to proceed.

Question 23

What information do you need to provide a quote?

Accepted Answer

To provide an accurate quote, we typically need: 1) Brief description of your project or challenge, 2) Your business objectives, 3) Timeline expectations, 4) Budget range, 5) Any specific technical requirements or constraints. Don't worry if you don't have all details - we can help define requirements during the consultation.

Question 24

Can you provide references from past clients?

Accepted Answer

Yes, we can provide references and case studies from similar projects. Due to confidentiality agreements, some client details are anonymized, but we're happy to connect you with clients who have agreed to serve as references, particularly in your industry.

Frequently Asked Questions

General

Pricing & Payments

Implementation & Timeline

Support & Maintenance

Security & Compliance

Getting Started

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